Shipping Policy
Last updated:
Made to order
Nothing sits on a shelf. Printing starts after your order is confirmed, so the total time you wait is production time plus transit time.
Processing time
Production time depends on the design, size, quantity and level of customization. We confirm the expected dispatch window with you before production begins, and we tell you as soon as your order ships.
Personalized orders
For personalized products such as the 4-side photo lamp, the clock starts once we have received your photographs and you have approved the layout.
Delivery areas
Delivery areas are confirmed order by order right now. Message us with your pin code and we'll tell you exactly what's possible.
Packaging
Every piece is inspected and packed protectively before dispatch. Fragile items are cushioned for transit.
Delays
Courier delays, weather, festival periods and incorrect or incomplete addresses can affect delivery. If something goes wrong in transit, contact us and we'll help track and resolve it.
Wrong or damaged deliveries
If your parcel arrives damaged, photograph the package and the item and contact us within 48 hours of delivery so we can sort it out — see the Refund & Cancellation Policy.