Home Refund & Cancellation
Refund & Cancellation Policy
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Every Printisty item is made to order, so this policy balances that with fair treatment if something goes wrong.
Cancellations
- Before production starts — you can cancel and receive a full refund.
- After production starts — cancellation may not be possible, because the piece is already being printed for you. Contact us as early as you can and we'll tell you where your order stands.
- Personalized items — once printing of a personalized product (for example a photo lamp with your images) has begun, it cannot be cancelled, as it cannot be sold to anyone else.
Damaged or incorrect items
If your order arrives damaged, or is not what was confirmed with you, photograph the packaging and the item and contact us within 48 hours of delivery. We will replace the item or refund it once we've reviewed the photographs.
What isn't covered
- Small variations in layer texture, finish or colour that are inherent to 3D printing.
- Damage caused by misuse, heat, water or using a light source other than the one specified.
- Personalization errors caused by the files supplied — please check your photos and spellings before approving the layout.
How refunds are processed
Approved refunds are returned to the original payment method through Razorpay. The time it takes to appear in your account depends on your bank or payment provider.
Bulk and corporate orders
Cancellation terms for bulk orders are agreed in writing at the time of confirmation, since production is scheduled and materials are bought in advance.